Common Issues and Solutions
Quick answers to frequently encountered issues.
Generation Issues
Generation fails or takes too long
Possible causes:
- Very complex prompt with too many elements
- Temporary server load
Solutions:
- Simplify your prompt — break a complex video into multiple simpler clips
- Try again after a few minutes
- If the issue persists, try rephrasing your prompt
Generation result doesn't match my prompt
Possible causes:
- Prompt is too vague
- AI interpreted the description differently than intended
Solutions:
- Add more specific details (colors, positions, animation types)
- Use the chat to iterate on the result rather than re-generating
- Check Writing Effective Prompts for tips
Preview Issues
Preview not loading or showing a blank screen
Possible causes:
- Browser compatibility issue
- Generation error in the animation code
Solutions:
- Refresh the browser page
- Try a different browser (Chrome recommended)
- If the issue persists, re-generate the clip
Preview is laggy or choppy
Possible causes:
- Complex animation with many elements
- Browser resource constraints
Solutions:
- Close other browser tabs to free up memory
- Use a simpler animation for preview, then render for final quality
- See Video Quality and Performance Tips
Export Issues
Export stuck or fails
Possible causes:
- Network interruption during cloud rendering
- Very long video exceeding render limits
Solutions:
- Check your internet connection and try again
- For long videos, try exporting clips individually and combining them externally
- Reduce video complexity or duration
Exported video quality is low
Possible causes:
- Low resolution settings selected
- Source animation uses low-quality assets
Solutions:
- Check export resolution settings — use the highest option for best quality
- Use high-resolution uploaded images
- See Video Quality and Performance Tips
Audio Issues
Voice-over not playing
Possible causes:
- Voice-over generation hasn't completed
- Audio is muted
Solutions:
- Wait for TTS generation to finish
- Check audio/volume settings
- Regenerate the voice-over
Audio and animation out of sync
Possible causes:
- Animation duration doesn't match voice-over length
Solutions:
- Adjust animation timing to match the voice-over duration
- Regenerate voice-over with a shorter/longer script
- Use the chat to request timing adjustments
Chat Editing Issues
Chat edits not applying as expected
Possible causes:
- Edit request is ambiguous
- Conflicting with existing animation
Solutions:
- Be more specific about which element to change
- Reference elements by their visible text or position
- Try one change at a time instead of multiple changes at once
- Use Using Checkpoints and Versions to revert if needed
Still Need Help?
If you're experiencing an issue not covered here, try:
- Refreshing the page and trying again
- Starting a new project to test if the issue is project-specific
- Contacting support with a description of the issue and what you've tried