How to cancel your subscription or request a refund

Cancel future renewals

Open your billing settings, select Manage (or the History tab), then Cancel subscription, and confirm. Check that your account shows renewal has been canceled and review the displayed end date.

For an active paid subscription, cancellation stops the next renewal. Your paid plan remains available until the end of the current paid billing period, subject to your remaining credits and plan limits. It does not automatically refund an existing charge.

If your account shows an unpaid subscription or you cannot complete cancellation, email pay@iart.ai with your account email so we can investigate.

Request a refund for an unused subscription

An initial subscription payment or renewal payment can qualify for a full refund if you contact us within seven days of that payment and have not used the subscription benefits covered by it.

Consuming subscription credits or using paid features, including paid video exports, counts as usage. Signing in, viewing existing projects, or checking billing information does not by itself count as usage. A verified platform failure for which all associated credits have been restored does not by itself disqualify you.

Stop using the relevant subscription benefits after requesting the refund. Continued use may make the payment ineligible for an unused-subscription refund.

Can I get several unused months refunded?

Each payment has its own seven-day refund window. A new renewal does not reopen the window for an older payment, even if you did not use iArt during either period.

For example, suppose you did not use iArt during your previous monthly subscription period or your current one. If you contact us within seven days of the latest renewal, that latest payment may qualify. The previous payment does not qualify under the seven-day rule if its own window has passed.

Non-use does not pause billing. Cancel renewal in your billing settings if you do not want another subscription charge.

What if I have an annual subscription?

If you are within seven days of the annual payment and have not used its benefits, you may qualify for a full refund under the same unused-subscription rule.

Otherwise, you can request early termination and a partial refund. See How annual subscription refunds are calculated.

Send your request

Email pay@iart.ai with:

• Your iArt account email.
• Your invoice number or payment date.
• Whether you are requesting an unused-subscription refund, annual early termination, or a review of a billing or technical problem.
• A brief description of the issue; for a technical problem, include the relevant project or generation details if available.

We will review the payment and usage records and confirm the outcome. Approved refunds go to the original payment method; arrival time depends on your payment provider.

A full subscription refund ends the corresponding subscription, removes its remaining subscription credits, and cancels future renewals. Separately purchased top-up credits are not automatically removed or refunded.

Billing mistakes and technical problems

Duplicate charges, incorrect charges, and verified platform failures are reviewed separately from the standard seven-day window. Normal experimentation or prompt refinement does not by itself qualify for a refund or credit restoration.

For complete terms and exceptions, see the Cancellation & Refund Policy. Your mandatory consumer rights remain unaffected.