How annual subscription refunds are calculated
Understand annual early-termination refunds, how subscription months are counted, and what happens to your access and credits.
Canceling renewal versus ending your plan early
Canceling renewal in billing settings keeps your annual plan active until the end of the paid year, subject to your remaining credits and plan limits. It does not request a refund.
To end an annual plan early and request a partial refund, email pay@iart.ai. We will review your payment and usage records and confirm the amount available.
If you request a refund within seven days of the annual payment and have not used the benefits covered by it, you may instead qualify for a full refund. See How to cancel your subscription or request a refund.
The calculation
Refund = annual amount actually paid − (subscription months already started × applicable monthly price) − prior refunds for that annual payment.
We use the standard monthly price for the same plan displayed when you purchased the annual subscription. Later price increases do not affect the calculation. If you paid a discounted annual amount, the calculation starts with that actual payment, not a higher list price.
How months are counted
Months are measured from your annual subscription start date. A new month starts on each monthly anniversary, or the last day of that month when there is no matching date. A partial subscription month counts as a full month, including months when you did not use iArt.
For example, a plan that started on January 15 enters its second subscription month on February 15. A request received on February 20 counts as two subscription months, not one.
The calculation uses the date we receive your early-termination request. If you continue using the subscription afterward, we may recalculate it through your last subsequent use.
Example refund amounts
These examples assume an annual payment of $480, a standard monthly price of $50 at purchase, and no previous refunds. They illustrate the calculation, not a price guarantee for any plan.
| When the request is received | Months charged | Calculation | Refund |
|---|---|---|---|
| During the third subscription month | 3 | $480 − (3 × $50) | $330 |
| During the sixth subscription month | 6 | $480 − (6 × $50) | $180 |
| During the tenth subscription month | 10 | $480 − (10 × $50), with a $0 minimum | $0 |
If $30 had already been refunded for that annual payment, the third-month refund would instead be $300: $480 − (3 × $50) − $30.
Refunds never go below zero. We will not charge an additional amount if the monthly-rate calculation exceeds what you paid for the year.
What happens after a refund?
When an approved early-termination refund is processed, your annual subscription ends, its remaining subscription credits are removed, and future renewals are canceled. Separately purchased top-up credits are not automatically removed or refunded.
If the calculation produces no refundable amount, simply cancel renewal to prevent another annual charge while keeping the remainder of your paid term.
What if I upgraded or changed billing cycles?
Plan changes may already have generated prorated adjustments. Include the relevant invoice details in your request so we can account for previous payments, usage, and adjustments without refunding the same amount twice.
The Cancellation & Refund Policy contains the full conditions and exceptions. Mandatory consumer rights remain unaffected.