Cancellation & Refund Policy

This policy explains how subscription cancellations, refunds, and credit purchases work on iArt.

1. Subscription billing and cancellation

Monthly and annual subscriptions renew automatically unless canceled before the next renewal date.

You may cancel your subscription renewal at any time from your billing settings. Cancellation stops future renewals but does not automatically refund an existing payment.

Unless a refund or early termination is approved, your paid plan remains active until the end of your current paid billing period, subject to your remaining credits and plan limits.

Not using iArt does not pause your subscription or stop recurring billing.

2. Seven-day refund window for unused subscriptions

You may request a full refund of an initial subscription payment or renewal payment within seven days of that payment, provided you have not used the subscription benefits covered by it.

To qualify:

• Your request must reach us within seven days of the payment.
• You must not have consumed subscription credits or used paid features, including paid video exports, during the period covered by that payment.
• You must not continue using those benefits after requesting the refund.

Signing in, viewing existing projects, or reviewing account and billing information does not by itself count as subscription usage. Failed operations caused by a verified platform error, for which all associated credits have been restored, do not by themselves disqualify you.

Each subscription payment has its own seven-day refund window. Non-use does not extend that window, and a subsequent renewal does not reopen the refund window for an earlier payment. Unused subscription periods do not accumulate into a refundable balance.

If a full refund is approved, the subscription covered by that payment will end, its remaining subscription credits will be removed, and future renewals will be canceled.

3. Early termination of annual subscriptions

If your annual subscription does not qualify for a full refund under Section 2, you may request early termination and a partial refund.

The refund is calculated as:

Annual subscription amount actually paid − (subscription months already started × applicable monthly price) − amounts previously refunded for that annual payment.

The applicable monthly price is the standard monthly price for the same plan displayed when you purchased the annual subscription. Later price changes do not affect this calculation.

Subscription months are measured from your annual subscription start date, not by calendar month. Each month begins on the corresponding monthly anniversary of that date, or the last day of the month if there is no corresponding date. A partially elapsed subscription month counts as one full month. Months during which you did not use the service still count.

The refund cannot be less than zero. If the monthly-rate calculation exceeds your annual payment, no refund is due and we will not charge you the difference.

The calculation uses the date we receive your early-termination request. If you continue using the subscription afterward, we may recalculate it through the date of your last subsequent use.

When an early-termination refund is processed, your annual subscription ends, its remaining subscription credits are removed, and future renewals are canceled.

4. Remaining credits and top-up purchases

Except as provided in this policy or required by law, we do not provide refunds for unused subscription time or remaining subscription credits.

Credits are service usage units, not a cash balance, and cannot be redeemed for cash.

Credit top-up purchases are generally non-refundable and are not covered by the seven-day unused-subscription refund window. Canceling or refunding a subscription does not automatically refund or remove separately purchased top-up credits.

5. Experimentation and generated content

Normal experimentation, learning to use the service, prompt refinement, revisions, or a change of mind do not by themselves qualify for a refund or restoration of consumed credits.

AI-generated results may vary. Dissatisfaction with the creative output of an otherwise functioning service does not by itself qualify for a refund or credit restoration.

These provisions do not exclude remedies for verified technical failures or rights required by applicable law.

6. Billing errors and technical failures

We will investigate reported billing errors and refund verified duplicate or incorrectly collected charges.

If a verified platform malfunction incorrectly consumes credits, we will restore the affected credits where appropriate.

If a verified service failure materially prevents us from providing the purchased service, we will assess an appropriate remedy, including a refund where warranted or required by law.

These cases are reviewed separately from the standard seven-day unused-subscription refund window.

7. Upgrades and billing-cycle changes

Upgrades and billing-cycle changes may include prorated billing adjustments. These adjustments are separate from cancellation refunds.

Changing plans does not reopen a refund window for earlier payments or make previously consumed credits refundable. Any refund review will account for prior usage, payments, and billing adjustments to avoid duplicate refunds.

8. How to request a refund

Email pay@iart.ai with:

• Your iArt account email.
• Your invoice number or payment date.
• The type of request: unused-subscription refund, early termination of an annual subscription, or correction of a billing or technical issue.
• A brief description of the request.

We will review the relevant payment and usage records and confirm whether a refund is available and the applicable amount.

Approved refunds are returned to the original payment method. The time required for the funds to appear depends on your payment provider.

9. Your statutory rights

Nothing in this policy limits any mandatory cancellation, withdrawal, refund, or other consumer rights available under applicable law.